Latin America. In modern hospitality, much of the traveler experience revolves around secure, efficient, high-performance, and seamless connectivity that can meet their changing needs.
According to Nomadix, a Vingcard | ASSA ABLOY, 92% of travelers choose hotels based on the quality of the WiFi service, considering this as an essential service, both for business and leisure travelers, hence connectivity is that invisible but essential link that unites every aspect of the hospitality experience.
Nomadix, founded in 1998 by Dr. Leonard Kleinrock, Professor of Computer Science at UCLA and one of the pioneers of ARPANET and which is now part of the Vingcard Solutions Ecosystem | ASSA ABLOY specializes in network connectivity and IoT solutions focused on building modern hospitality experiences.
Founded in the 90s and acquired in 2016, it offers secure and high-performance internet connection gateways, as well as a network management platform and integrations for hotels. Nomadix enhances the traveler experience with seamless connectivity, increases operational efficiency and supports revenue growth through premium services, which, integrated with Vingcard's ecosystem of solutions, strengthens the portfolio of end-to-end intelligent connectivity solutions.
With more than 63% of Mexican travelers willing to spend more time in their hotels and rooms, according to Statista, those who have technological solutions with which they can offer more than a stay, but a quality experience that addresses the main challenges of connectivity, digital entertainment and security, in short, They will be the most successful at leaving a lasting impression, but how do you achieve this?
Less is not more, the importance of resilient infrastructure
Many of the current hotel infrastructures collapse due to the load of their guests' devices, resulting in a slow service, with constant failures and quite fractional. This has a noticeable impact on the traveler's experience, who is looking to feel at each stay as if they were in the comfort of their home, hence, according to HIS, on average each person carries at least 2 mobile devices with them and that 74% of these travelers consider that the quality of the connection in these tools determines the loyalty they may have to a hotel.
Simultaneous and stable connections can become a real bottleneck if you do not have a resilient and scalable infrastructure. Nomadix connectivity solutions feature high-performance gateways that enable the creation of a high-speed VBN (Virtual Broadband Network), offering flexibility to support from 1,000 to 8,000 devices on a single gateway and up to millions of devices through multi-cluster configuration. In addition, its configurations allow the updating of networks without affecting operations, which reduces downtime by up to 70%.
This translates into a resilience of the system even with high levels of occupancy such as the Easter or summer vacation seasons, it also guarantees the availability of the connection especially for activities such as online payment, reservations or securing the data of each guest. By integrating firewalls and gateways, the need for additional tools is eliminated, resulting in savings for the establishment, as well as constant updating in the cloud.
Smart Management
Data consumption in hotels has multiplied in recent years, leading them to face a major challenge that has to do with the capacity of their network to support new technologies and modes of entertainment. In Mexico, according to Eurona reports, 43% of hotels were poorly rated during 2024 due to poor management of network load and traffic.
The solution lies in granular bandwidth traffic management that prioritizes certain applications, such as those related to work at peak times (9:00 AM to 5:00 PM), as 58% of travelers indicate that a stable connection is essential for activities such as video conferencing and remote work. according to Datawifi.
In addition, tools such as Passpoint, a hospitality-focused technology, eliminates the need for travelers to register or log in to a network every time they visit, streamlining the connection process, reducing wait time and streamlining network traffic. Meanwhile, the implementation of innovations such as Wi-Fi 6E can support up to 1,200 devices per access point, making it ideal for conference rooms or auditoriums.
Connected experiences
Overall, 91 percent of travelers expect connected experiences either through light or temperature control (45 percent), syncing their mobile devices with TVs or in-room systems (82 percent) or through voice commands (30 percent), according to Commcast. But without a robust network, this becomes impossible, as it requires seamless integration through open APIs that connect disparate IoT systems into a single platform that can be managed from a Portal Hotel.
The latter consists of a centralized platform that is designed specifically for the needs of the hospitality industry. With advanced authentication, personalization and operational management functionalities, it guarantees fast and secure access based on segmentation between guests, employees or suppliers, guaranteeing security in the connection.
Text written by Roberto Netto, General Director of Vingcard Mexico.
