Colombia. The Superintendency of Industry and Commerce initiated an administrative action with the purpose of establishing whether or not ZOOM VIDEO COMMUNICATIONS INC complies with the Colombian regulations regarding the principles of security, access and restricted circulation.
Additionally, the Entity seeks to establish whether said company has implemented the principle of demonstrated responsibility in the processing of the data of citizens who use its services.
The decision to initiate this action was taken by the Superindustry after evidencing that, as a result of the COVID-19 pandemic that is impacting the entire world, the vast majority of citizens have been forced to use videoconferencing software applications to continue communicating for work and personal purposes.
In this context, the Authority also found that the services of the Zoom platform, which include remote conferencing, online meetings, chat and mobile collaboration, had an abrupt growth in the last quarter, going from 10 million users at the end of 2019, to more than 200 million today according to Forbes Magazine.
Parallel to this exponential growth, the Authority found that questions have arisen about security and privacy aspects of the technological platform offered by Zoom, such as those recently exposed by Harvard University professor and digital security expert Bruce Schneier, who has stated that "Zoom's problems fall into three broad categories: (1) bad privacy practices, (2) bad security practices, and (3) bad user settings."
Given the above, the Superindustry initiated an investigation ex officio to establish the veracity of the information and determine if the data that is collected when using Zoom services is being treated correctly and in accordance with the law.
