Mexico. BroadSoft announced new artificial intelligence (AI) capabilities, an enhanced HD meeting experience, mobile collaboration, and an additional SaaS deployment option for its core unified communications and collaboration application, UC-One.
BroadSoft Hub Assistant: Using AI to Improve the User Experience
BroadSoft Hub Assistant is an intelligent business assistant that uses artificial intelligence and natural language voice commands to predict and automate tasks that improve productivity and workflow. Hub Assistant is able to analyze a person's communication habits and preferences to offer suggestions and automate repetitive tasks, such as checking the calendar for events or setting up the phone when in a meeting, improving the user experience and allowing employees to focus on important work.
BroadSoft Meet: Improves face-to-face and remote collaboration
BroadSoft Meet is a fully integrated, mobile, and secure virtual meeting room that provides an intuitive and consistent meeting experience for all users of BroadSoft Business applications. Meet allows teams and their guests to collaborate with HD video, voice, screen sharing, and messages from any device. Meet offers a full conversion of HD 1080p to video with speed of 20 fps. Joining meetings is simple, with one click without the need for key numbers or passwords. This open collaborative experience demonstrates BroadSoft's commitment to enabling companies to expand teamwork and collaboration between companies beyond the boundaries of their businesses.
Mobile collaboration: the future of mobile productivity
The intuitive UC-One Connect mobile app has been updated with new features that improve productivity and workflows for mobile workers. Major enhancements include HD VoIP audio and video calling and a new web app homepage that allows customers to create a custom home screen in the UC mobile app to provide specialized capabilities for a particular function or vertical. For example, BroadSoft created a new hospitality app that helps hotels better serve their guests.
Integration with Team-One and CC-One: providing a unified user experience
BroadSoft is committed to delivering a seamless user experience beyond simple meetings. UC-One extensions in Team-One allow users to click to call a contact without leaving the workspace; Contact center agents using CC-One can easily communicate with back-office experts via a call or chat. UC-One users will be able to view and reply to workspace messages and access Team-One shared files without leaving the UC experience.
UC-One SaaS: A New Deployment Option for BroadWorks
To accelerate time to market, minimize CAPEX, and simplify UC-One management, BroadSoft has created an additional deployment option for BroadWorks customers, with the new UC-One SaaS offering. The SaaS offering includes an easy-to-use microsite with a warranty, automatic end-user activation, and a free 30-day trial program to address some of the key challenges that come with offering UC: initial deployment, branding, and continued release of new features. The service is available in a simple package that includes all the essential collaboration capabilities, and can scale from small to large to meet the needs of any business of size, at a competitive price.
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