NEC
Customers can consult with AI Chatbots from smartphones or computers, regardless of when and where they do so, which provides efficiency and labor savings in handling queries and increases customer satisfaction.
AI Chatbot supports the daily work of a variety of employee types by providing immediate answers to their requests or questions with no waiting time 24 hours a day, 365 days a year, reducing the workload of query handling divisions. This allows employees to focus on their core job.
NEC's internal verification found that thanks to this system, the time spent coordinating meeting schedules can be reduced by 65 percent and that of reimbursing transportation costs can be reduced by 75 percent, for example.
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