Colombia. The new multi-project solution Aranda Service Desk, developed by the company Aranda Software, allows to solve the services associated with the technological infrastructure in different institutions and industries, which offers to improve the perception that users have about the services offered.
The company streamlines in this new version its service desk, recognized by more than 1500 customers throughout 11 countries of the American continent; certified in 12 processes with the best ITIL practices, it proposes to present its application in a market that requires, due to its unique structure, to offer quality care and specialized support in the administration, monitoring and control of its technological infrastructure, such as educational institutions.
Currently, the education sector has made a large investment in technology, promoting their teaching activity in this digital era has led them to strengthen their work tools to improve their functioning; for this reason Aranda Software offers effective support for users, both internal and external, through tools that facilitate the different processes to reduce downtime in the systems, both of the administrative and academic network.
The advantages of Aranda Service Desk are visualized by its great capacity for integration with different platforms, thus guaranteeing customer satisfaction, thus generating a tool that proactively covers its own cost. This approach is based on several studies which indicate that improving customer retention by 5% increases the profit of companies by up to 75%, since it is up to 50% simpler and more profitable to keep customers than to attract new ones.
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