Mexico. Within the hospitality industry, in 1991, the Las Brisas Hotel Collection hotel chain was created, with the aim of offering a highly personalized service to each and every one of its guests, thus providing total satisfaction. It is a 100% Mexican company that owns and manages properties in the country including Las Brisas Acapulco, Ixtapa, Huatulco, Manzanillo, Querétaro, Mexico City, Veracruz and Cancun.
Internally, for the hotel chain communication is fundamental, the same market asks them to react immediately to business situations, so conferences and video-calls are the necessary tools to have contact at the moment with the other branches, forcing them therefore to make the best decisions. The company has implemented the new Sennheiser-branded Team Connect audio conferencing solution.
"The request and the acquisition was made from the general direction, the team with which we had been working was not adequate or covered our needs, in the IT area we took on the task of looking for a specialized and professional system that would give us the best quality in video and audio; we found the Team Connect, we contacted the Distributor Gilsama that thanks to his attention and advice we were able to test the equipment, they sent us the quote, it was approved and immediately installed, it did not take more than a week to immediately work with him, "says Raúl Reyes Santillán, Corporate IT Manager of Las Brisas.
For the company, the return on investment when implementing this technology is easily synthesized, an executive meeting was planned in Mexico City to which the comptroller, sales manager and general manager of each hotel would travel, there was no longer a need to make the trip, the meeting was carried out through the audioconference system, representing to the hotel chain a great saving in expenses -per diems- for three people, so that the Team Connect system was covered with that savings.
Thanks to the benefits they have found in Team Connect it is already proposed in the medium term to acquire one of these systems for the hotels in Mexico City, Querétaro and Veracruz, this acquisition would be to offer this service to their customers since these cities are the ones that have more demand in the realization of conventions.
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